SOCIAL SCIENCES

The Challenge Culture: Why the Most Successful Organizations Run on Pushback

PublicAffairs. Sept. 2018. 288p. notes. index. ISBN 9781541762145. $28; ebk. ISBN 9781541762152. BUS
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Travis, CEO and chairman of Dunkin' Brands, discusses the importance of pushback within an organization by using his experiences at Blockbuster, Papa John's Pizza, and Dunkin' Brands to address the dangers in not allowing employees and franchise owners to challenge upper management. Several case studies, including Travis's work with the Leyton Orient Football Club, demonstrate how successful managers encourage employees to speak up. While the book at times reads like a memoir, each chapter outlines the author's core principles on strengthening feedback systems within a company. His stories about the globalization of Dunkin' Donuts provide a real case of a business listening to franchise owners.
VERDICT Readers of Simon Sinek (Leaders Eat Last) will be interested in this recommended firsthand account of employee pushback.

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